Course Catalog

• Introduction to the Totals Module
• Transmissions
• Input Totals
• Posted Totals
• General Ledger (GL) Tables
• Correlations
• Merchant Input Totals
• Merchant Transmissions
• TS2 Fraud Preface
• Card Security Link
• Taking Card Security Reports
• Blocking Cards at VISA
• Blocking Cards at AEGNS
• Terminology & Basics
• OTIS / QMS
• Blocking Cards at MasterCard
• Transferring Fraudulent Accounts
• Viewing and Working Potential Fraud Queues
• Working Potential Fraud Accounts
• Confirmed Fraud Workflow
• Viewing and Working Follow-up Fraud Queues
• Working Follow-up Fraud Accounts
• Retail Gift Card Concepts and Terms
• Accessing and Viewing
• Requesting Cards
• Working Accounts
• Authorizations
• Manual Data Entry (MDE)
• Accessing and Defining User Options
• Defining Card Inventory
• Assessing and Viewing Option Sets
• TS2 Commercial Card Preface
• Accounting I - Introduction and Flows
• Accounting II - Edits and Balancing
• Accounting III - General Ledgers
• ADM Application Process Flow
• ADM to TS1 Commercial Process Flow
• ADM to TS1 Consumer Process Flow
• ADM to TS2 Consumer Process Flow
• Ancillary Decisioning Products
• AUTH I - Viewing Authorization Information
• AUTH II - Performing Authorizations Procedures
• AUTH III - Reducing the Risk of Fraud
• Balance Transfers
• Card Management
• Collections
• Correspondence
• Credit
• Customer Service Adjustments
• Customer Service Adjustments Concepts
• Family Card
• General Customer Service
• Introduction to TS2 Consumer and Commercial
• Introduction to XML
• Products and Features
• Reporting
• Root Cause Analysis (RCA)
• Specific Features of the TS2 Commercial System
• Statements
• Terms and Pricing / Portfolio Management
• TS1 CardGuard Operator Training
• TS2 CardGuard Operator Training
• Visa Dispute Forms
• XMLM Basics