Customer Service Adjustments Concepts

The Customer Service Adjustments (CSA) Concepts course presents an overview of the transaction flow process, the retrieval request process, and the dispute and chargeback flow. The course also introduces you to adjustments and reversals. The information in this course applies to both TS1 and TS2 platforms.

1 Hour, 30 minutes

• The Transaction Flow Process
• Adjustments and Reversals
• Dispute and Chargeback Flow
• The Retrieval Request Process
• Assessment

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